Job Description

• Answer telephone enquiries, taking messages and ensuring these are communicated to the appropriate staff, accurately, politely and in a timely manner, using discretion and confidentiality at all times.
• Provide administrative support to the nursing/medical staff, carrying out general tasks such as printing and photocopying, as well as provide cover for the main reception in PMoK (phone is put on divert)
• Send outpatient and clinic referrals for our patients who need follow up appointments
• Respond appropriately to the unpredictable nature of activity, prioritizing workload as appropriate
• Assisting with the training and mentoring of new members of staff in reception
• Assist with departmental audits when requested
• Direct and assist patients and others who come to the reception desk with queries in a courteous manner
• Assist the clinical staff in ensuring the reception and administration areas are kept neat and tidy and that any hazards or faults are appropriately reported
• Out of Hours and at weekend are the point of contact for families and friends trying to find which ward their loved ones have been admitted to
• Out of hours and at weekends are the point of contact for all car park queries. Will contact security with details etc. for the visitor
• Undertake designated duties as set out in the Major Incident Plan Booking in ambulances, check trolley clear, track movement of patients.

Required Knowledge, Skills, and Abilities

You must have experience of dealing with members of the public and have excellent interpersonal skills, computer literacy & keyboard skills along with excellent organizational skills. You also need the ability to priorities a fast paced, varied workload, work in a structured and methodical manner with excellent attention to detail and be a committed team member.
To have a responsible outlook in order to cope with the unpredictable nature of ward activity using prioritizing skills and discretion to organize a daily workload to take account of deadlines and degrees of urgency.
The post holder will receive enquiries from members of the public and will need tact, diplomacy and awareness of the department in which they are working in order to manage these effectively.