Job Description

The post holder will primarily provide administrative and clerical support to the Radiology Department, involving direct contact with patients.

• Provide an efficient and effective service to both patients and other staff
• Maintain a customer care approach at all times.
• Support the introduction of Government, Trust, and Departmental quality and business initiatives.
• Actively encourage feedback as part of the departmental quality initiative
• Maintain the high standards of the department by contributing towards individual and team objectives
• Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
• Convey factual information to patients, including children re: examinations;
• Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
• Liaise with our practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.

Required Knowledge, Skills, and Abilities