Job Description

• Managing the People Helpline and email inbox to ensure queries are answered and resolved in a timely manner
• Escalating queries to the relevant People Partners, and provide admin support for example; case work, grievance, disciplinary, absence management
• Supporting with the administration of annual pay reviews, salary benchmarking and bonus
• Reviewing internal HR administration processes in order to make them as efficient as possible and fit for purpose
• Developing reports and analytics from our People Helpline and cases in order to assess colleague experience, as well as monitoring and reporting on case load and progress with the People Partners
• Providing general administration support for the team such as printing, invoice management and stationery orders

What you can expect in return?

• Potential on target bonus of 10% and up to 13% stretch
• 25 days holiday plus bank holidays
• Life assurance
• Up to 60% discount for you, your partner as well as your family and friends
• Enhanced benefits, including maternity, paternity, pension, sick pay and life assurance
• Fabulous training and development opportunities including funding qualifications

Required Knowledge, Skills, and Abilities

• Previous experience in a HR/People administrator role
• Good understanding for HR processes
• Experience within an office environment and will have used Microsoft Word/Excel/PowerPoint/Outlook applications before
• A proactive, helpful attitude with a genuine desire to support others
• Ability to manage a busy workload and thrive in a busy fast paced environment
• Excellent attention to detail with ability to produce high quality work even when busy
• Great communication skills and ability to work as part of a team
• CIPD qualified/working towards it or relevant work experience