Managing the People Helpline and email inbox to ensure queries are answered and resolved in a timely manner
Escalating queries to the relevant People Partners, and provide admin support for example; case work, grievance, disciplinary, absence management
Supporting with the administration of annual pay reviews, salary benchmarking and bonus
Reviewing internal HR administration processes in order to make them as efficient as possible and fit for purpose
Developing reports and analytics from our People Helpline and cases in order to assess colleague experience, as well as monitoring and reporting on case load and progress with the People Partners
Providing general administration support for the team such as printing, invoice management and stationery orders
What you can expect in return?
Potential on target bonus of 10% and up to 13% stretch
25 days holiday plus bank holidays
Life assurance
Up to 60% discount for you, your partner as well as your family and friends
Enhanced benefits, including maternity, paternity, pension, sick pay and life assurance
Fabulous training and development opportunities including funding qualifications
Required Knowledge, Skills, and Abilities
Previous experience in a HR/People administrator role
Good understanding for HR processes
Experience within an office environment and will have used Microsoft Word/Excel/PowerPoint/Outlook applications before
A proactive, helpful attitude with a genuine desire to support others
Ability to manage a busy workload and thrive in a busy fast paced environment
Excellent attention to detail with ability to produce high quality work even when busy
Great communication skills and ability to work as part of a team
CIPD qualified/working towards it or relevant work experience