Job Description

• Managing inbound calls and receiving visitors to the office, handling general queries, post handling
• General facilities management within the office – kitchen supplies, cleaning contracts, stationary and so on
• Processing of expense claims for the members of the sales team
• Coordination of ISO and internal/external audits in corporation with the wider team
• Organizing support staff resources including planning rotas, weekend bookings and holiday cover
• Maintain HR systems to include logging holidays, sickness, and so on
• First aid support (training can be provided) and managing first aid supplies
• Keeping up to date office risk assessments
• Management of the key safe and key register
• Management of the team’s participation in training events, online training
• Handling buyer enquiries both in person in the office and on the phone, and registering requirements on the office IT systems
• Production of local office marketing material – valuation folders, marketing leaflets, general promotion of the business, organizing sponsorships and charity donations
• Preparation of sales letters, solicitor notifications of sale, and invoicing at job completion
• Viewing support at busy times to include cover during holidays, including following up and handling feedback and offer negotiation that arise from those viewings
• To take part in the daily office ‘power hours’ in contacting buyers and sellers
• To have and meet a set forecast target for fee income from viewing activity
• To be included on the Saturday working Rota and undertake viewings those days
• Organizing local office events, client evenings, staff entertainment and assistance with regional and national events where necessary
• Maintaining the property canvassing systems, sending follow up letters
• Valuation preparation including gathering marketing material, terms of business, and so on
• Valuation follow up including preparing and sending out market appraisal reports following the valuation
• Preparing and drafting marketing material, brochures, window cards in consultation with the client and in line with marketing guidelines

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Required Knowledge, Skills, and Abilities

• Should be prepared to work at a fast pace when required, self-motivated and disciplined
• Should have excellent attention to detail
• Well organized and able to take the initiative
• Be flexible and prepared to help others when needed
• Polite, helpful and considerate nature
• Professional in approach and accepting of only the highest level of service
• Being a confident Microsoft Office user is essential
• Numerate and able to formulate invoicing with absolute accuracy
• Quick to pick up new IT systems
• Excellent organization and communication skills, both internally and externally
• Understanding of general estate agency process, though training can be provided