Job Description

What does the role involve? What are the key responsibilities?

Answer queries relating to the above (tariff data, the calculation of the invoices and payment)

Prepare accounts for Enforcement and external Debt Collector action

Raise sundry invoices including issuing and collecting Late Reporting Administration fees, Late Payment Surcharges and Disciplinary Fines

Undertake the FCA's cashiering function

Strong analytical and organisational skills with proven ability to analyse information and present outcomes in a timely manner

Ability to manage conflicting priorities and escalate issues when required, so that work is completed on time and to agreed standards

Excellent interpersonal skills - ability to interact with people at all levels, communicating information clearly, concisely and confidently on a wide range of issues (both written and orally)

Good Excel skills (pivot tables, V-lookups, IF statements)

A good team player willing to actively contribute in team meetings and in other areas where input is required

Reliable and enthusiastic self-starter with initiative and confidence

Willingness to be pro-active by identifying process improvement. This includes identifying problems and having the ability to develop solutions to these which are confidently presented to management. Knowledge of, or interest in, the FCA and its funding

What will the candidate get from the role?

The opportunity to develop a range of skills;

• Be directly involved in helping the FCA to meet its funding objectives;
• Significant customer service exposure to external stakeholders.

Skills/Experience Required

Minimum Criteria:

We’re a signatory to the Government’s Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV.

• Proven credit control experience within the financial services sector.
• Evidence of working in a customer service role

Essential

• Strong analytical and organisational skills with proven ability to analyse information and present outcomes in a timely manner
• Ability to manage conflicting priorities and escalate issues when required, so that work is completed on time and to agreed standards
• Excellent interpersonal skills - ability to interact with people at all levels, communicating information clearly, concisely and confidently on a wide range of issues (both written and orally)
• Good Excel skills (pivot tables, V-lookups, IF statements)
• A good team player willing to actively contribute in team meetings and in other areas where input is required
• Reliable and enthusiastic self-starter with initiative and confidence
• Willingness to be pro-active by identifying process improvement. This includes identifying problems and having the ability to develop solutions to these which are confidently presented to management.Knowledge of, or interest in, the FCA and its funding

Required Knowledge, Skills, and Abilities