Job Description

The main responsibilities of the Property Credit Controller are:

• Timely collection of rent, service charge and other debts from tenants
• Regular contact with tenants, via telephone and email, and chasing payment of outstanding debts until settlement is received
• Liaising with surveying and client accounting colleagues, and other appropriate sources, to ensure that any queries or disputes are resolved in a timely manner
• Updating tenant information on the TRAMPS database including contact details, arrears notes and payment information
• Producing and distributing accurate and timely arrears reports in accordance with client and internal requirements
• Assisting the cashiering team in the correct allocation of monies received and in other duties at busy times
• Performing all duties professionally and in line with documented procedures to ensure all internal and external targets are successfully achieved

What's on Offer

The successful candidate will be offered a competitive salar

Required Knowledge, Skills, and Abilities

Excellent organisation and communication skills, both oral and written Ability to remain calm under pressure and liaise confidently with colleagues and tenants A professional, proactive and organised approach to work A positive and helpful attitude within a team environment Previous use of a recognised property management accounts package, ideally Tramps or Horizon, would be useful but not essential Previous exposure in a property collections role Strong knowledge of Excel