Administrator
Full Time
Job Description
- Providing administrative and system support to the team who provide customer service support to librarian and business customers.
- Supporting a team of Customer Service Account Managers in administrative tasks such as.
- Processing orders
- Processing credits
- Updating account details
- Managing customer claims
- Producing sales report data
- Communicate in a professional and courteous manner information regarding customer account and service matters to Sales, Operations, and other stakeholders.
- Work collaboratively with cross functional operating teams to solve problems and to prevent customer errors.
- Respond to customer requests quickly, accurately and meticulously in a professional and courteous manner.
- Troubleshoot digital and print acquisition issues and related technical services such as cataloging records and electronic invoicing.
- Proactively monitor and manage customer live orders communicating delays and working closely with the purchasing team to manage orders in progress.
- Take on projects on an ad hoc basis.
Required Knowledge, Skills, and Abilities
- High level of oral and written communication essential.
- Excellent knowledge and experience of Microsoft Applications (Outlook, Word, Excel and Access) is essential.
- Experience in working in order management systems and CRM systems is preferred.
- Ability to priorities work and meet deadlines.
- A strong analytical and technical understanding.
- A second language is highly desirable.
Reference no: 97050