Job Description

You will be required to provide efficient and effective administrative support to the ward.

• Liaising with admissions office to ensure that booking in of admissions runs smoothly.
• To register, admit and discharge patients on Cerner system as appropriate.
• To ensure a welcoming and efficient service is offered at all times the patients, relatives and ward visitors.
• To maintain a good liaison with the ward team and other departments.
• Ensure the ward post is sent to the post room and post is collected.
• To record any statistics on the computer as requested by the Ward Manager of the unit.
• Dealing with telephone enquiries and dealing with grieved members of public/relatives.
• Reporting to the Ward Manager any complaints made by patients and/or relatives.
• Ordering of stationary and supplies within the ward budget.
• Observing and reporting to the Ward Manager matters of concern relating to either patients or the environment
• Assist in the prevention of accidents on the unit by reporting accidents/untoward incidents to the Ward Manager
• To recognize a clinical emergency and know how to respond in a positive manner
• To carry out administrative tasks as requested by the Ward Manager.
• To book transport for patients being discharged or transferred to other hospitals for appointments or ongoing care.

Required Knowledge, Skills, and Abilities

• You will need to have excellent IT skills and good communication skills which are essential to ensure effective working relationships between all multidisciplinary team members.
• You will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.
• You will often be the first to communicate with visitors and patients either face to face or by telephone.