Job Description

The administrator role is customer focused by telephone and email to support our clients with service delivery. Administrator duties will include answering incoming calls, communicating with managers and engineers to resolve technical queries, sales enquiries and general administration tasks to support the branch. This will involve liaising effectively with our Engineers and providing a friendly and professional service to our customers.

We are looking for an administrator who has previous experience within a busy office environment, have the ability to plan and priorities workloads and are capable of interpreting and reporting accurate data. You will have strong interpersonal skills and will be able to interact professionally with our customers and across all levels of the organization, taking ownership of queries through to resolution.

Key Responsibilities:

• Answering calls from customers and engineers
• General administration including filing, photocopying, scanning, dealing with couriers and post
• Dealing with customer enquiries to resolution
• Invoicing
• Resolving invoice queries
• Scheduling work for field engineers
• Inputting, updating and maintaining suitable records within our electronic database
• Reporting using Excel
• Deliver and review performance on productivity

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Bonus Scheme, based on Group Company profits, which is paid quarterly
• 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
• Pension Scheme, matched contribution/salary sacrifice
• SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
• Life Assurance Scheme
• Long Service award scheme, with additional holiday benefit
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
• Employee Assistance Programme
• Company Sick Pay
• Enhanced maternity and paternity provision

Required Knowledge, Skills, and Abilities