Job Description

You will undertake all administrative and reception activities required along with providing excellent customer care to patients and visitors attending the Centre.

• Work closely with consultants and secretaries to provide support in the patient pathway.
• Appropriately direct all incoming calls and participate in all reception duties
• Collaborate with our colleagues ensure consistent cover for the Centre’s reception.
• Liaise with insurance companies to ensure all insurance cover is verified.
• Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses.
• Act as point of contact for all patients ensuring a professional and efficient service.

In order to protect the health and wellbeing of our employees and patients, GenesisCare strongly encourages the uptake of the Covid-19 vaccination and booster vaccination programme.

Required Knowledge, Skills, and Abilities

• Possess excellent verbal and written communication skills.
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily
• Experience of using Mosaic IT package
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector