Administrator
Full Time
Job Description
- First point of contact for line managers with regards to absence and system queries.
- General query resolution, which includes but is not limited to; system log in issues, merging absence records and building shift patterns
- Update and maintain internal client intranet page, which provides key information for the Service Centre
- Up-to-completion follow through of all tickets raised to ensure a resolution is reached within the agreed SLAs.
- Support reporting of service levels, tracking performance against established KPIs.
- Support the Client Success Managers in all aspects of key sponsor account management and service delivery, which includes but is not limited to; attending client meetings, retention focus with query and issue resolution and continuous improvement initiatives.
- Relationship management of pool of transitioned clients, escalating issues as required to Client Success Support Manager.
- Produce Management Information reports as required outside of the data created by the Specialist team
Required Knowledge, Skills, and Abilities
- Experience in handling inbound client queries in database orientated environments.
- Excel and reporting capability
- Experience in SLA-orientated client/customer roles
- Experience in documenting processes and creating knowledge-bases
Reference no: 97117