Job Description

You will need to have excellent communicational, organizational and advanced I.T skills and be able to work meeting deadlines and targets. You will provide an efficient and comprehensive administrative service including being responsible for:

• To act as a personal secretary to one or more of the consultants, liaising daily and prioritizing workload.
• Correctly formatting and posting clinic letters produced by the consultants. Typing ability is required as consultants will ask for letters to be typed from dictation. These letters can often contain important clinical information and so should be actioned in a timely manner.
• Posting blood request forms, prescriptions and stool pots for testing.
• Booking outpatient appointments and keeping them apprised of time, date and location when required.
• Booking virtual appointments for consultants to review patient test results, providing all the relevant information the consultant needs.
• Checking consultant clinics in advance to make sure there are no appointment slot clashes, and rearranging appointments for any appointment conflicts that are found.
• Liaising with the Endoscopy team with relevant communications on patient tests and procedures.
• Cancelling clinics when assigned consultant is on leave, and using the relevant process to see that displaced patients are given a new clinic appointment.
• Taking and making calls to patients on a daily basis. These can sometimes be distressing and emotional circumstances, so a sympathetic phone manner is required.
• Liaising with other members of the West Herts team, as well as colleagues from other hospitals and practices.
• Manage the Gastroenterology inbox as per Rota, distributing emails to the relevant secretaries/consultant.
• Filing, photocopying, sorting post and other general office secretarial activities.
• Respond to email queries in a timely manner.
• Respond to voicemail messages in a timely manner.
• Assisting with other secretaries’ workload when required

Required Knowledge, Skills, and Abilities