Job Description

Meeting and greeting guests both in person and when they call. Be the first person our customers and visitors speak with, ensuring a professional and welcoming first impression. You will also support all aspect of claim, policy administration and gift card administration including hospital attendance checks.

What you'll be doing?

• Working alongside other receptionists/claims customer champions to manage and coordinate front of house, ensuring that the reception area is tidy and portrays a professional and welcoming first impression
• Meet and greet guests as they arrive at reception ensuring they feel welcome and that the relevant people are informed of their arrival promptly in line with our security policies
• Answer all incoming calls to the switchboard in a professional and welcoming manner, transferring to the appropriate person when applicable
• Undertake claims, policy & gift card administration/fulfilment, including the set-up of claims, sending out claims forms and gift cards, responding to customer emails, post logging, hospital checks, the uploading of underwriting to gateway and claims diary management
• Sorting and distributing incoming post around the business & collecting and franking outgoing post
• Ensure compliance with employment legislation, “treating customers fairly” (tcf) and other relevant legislative requirements

Benefits

• 25 days annual leave with option to purchase additional holiday days
• Private medical insurance
• Employer contributory pension
• Free travel insurance for you and your family
• Life assurance – 4 x salary
• Practical health plan
• Salary sacrifice options include big technology purchase discounts, retail discounts platform, car lease schemes, share ownership plan and more

Required Knowledge, Skills, and Abilities

• Experience in a customer facing administrative or front of house role
• Experience using a switchboard is essential with experience of ipfx being an advantage
• Administration experience in a financial service role would be an advantage
• Experience of dealing with customers by email
• Basic Microsoft word and excel, including the use of mail merge would be an advantage