Job Description

• Engage with both external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls in an appropriate time frame.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Ensure all inbound/outbound paperwork is completed promptly and accurately
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
• Maintain a harmonized people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
• Maintain and expand an excellent proactive relationship with existing customers and suppliers.
• Collation of accurate data to create customer invoices
• Maintain a safe working environment that complies with all aspects of the company’s Policy

Benefits:

• Healthshield: free cash healthcare scheme for all employees including dependent children;Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
• Dental, optical, physiotherapy, health screening, 24/7 counselling and more
• Discount on mobile phone contracts
• Expanding portfolio of training opportunities and development plans

Required Knowledge, Skills, and Abilities

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience.
• Good numeric skills – including accuracy.
• Well-developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organizational skills