Job Description

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems.
• Working with supplier partners to ensure speed, quality and accuracy targets are met through routine auditing.
• Acting as a point of escalation for our supplier partners on a portfolio of titles.
• Preparing reports, collating and analyzing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system.
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence.
• Providing excellent and empathic customer service within agreed timeframes.
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles.
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations.
• Maintaining accurate electronic records system used by the production department and the wider company.
• Provide project support as and when required, this includes support for projects that are in production and projects in development.
• Successfully liaise and communicate with colleagues within and across departments as required.
• Successfully liaise with external stakeholders as required.
• Preparing for and attending internal and external meetings.

What we offer in return?

• A Competitive salary
• 25 days annual leave
• 3 discretionary days additional leave at Christmas
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Seasonal social and charitable events
• Training and development

Required Knowledge, Skills, and Abilities

• Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Attention to detail
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to priorities workload effectively to accommodate competing demands.
• Commercial awareness and customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them.