Customer Service
Full Time
Job Description
- Interface with customers and service department.
- Unpacking and inspection of incoming returned goods.
- Entering into SAP of all service equipment.
- Dispatching goods to other service centers if required.
- Prepare for dispatch service items to customers.
- Determine the accuracy of service orders and provide order clean up prior to data entry.
- Interface with customers to ensure that all information is available and accurate, prior to entry.
- Provide customers with service status and interface with service teams to expedite item.
Required Knowledge, Skills, and Abilities
- Basic education in Mathematics, English and science.
- Administration experience.
- Dealing with customers.
- Mechanical or electrical College course, or similar.
- Knowledge of SAP would be an advantage.
- organizational and communication skills.
- Ability to proficiently use Microsoft Office tools.
- Above average analytical, problem solving and research skills.
- Preferably 1 – 2 years’ experience in the service sector, but not essential.
- Good computer literacy
- Strong interpersonal, organizational and communication skills
- A good aptitude for simple mechanical processes and problem solving
Reference no: 97498