Customer Service
Full Time
Job Description
Key Responsibilities and Accountabilities:· Effectively manage customer contact through a variety of channels, including but not limited to telephone calls, emails, web chat, video calling
· Enthusing customers about products and services
· Take personal ownership and responsibility for enquiries and obtain resolution that adds value to the customer and ensuring they are completely satisfied.
· Use quality conversation to build rapport and long-term relationships.
· Effectively handle complaints with empathy where required in order to collect customer information for warm transfer to the back office for resolution.
· Identify and maximise sales opportunities.
· Any other duties or responsibilities within the general ambit of this role as reasonably requested by management.
Key Experience and Skills:
· Must have superb communication skills, both verbally and written.
· Empathy and an inquisitive and investigative nature to ensure you are able to determine the true nature and extent of the customer enquiry.
· Well-developed listening skills
· Experience in a fast-paced Customer Service environment
· Be able to work in a target driven team
· Keen interest in the Automotive industry (but not essential)
· Flexible, positive and enthusiastic.
· Competitive salary of £18,000 rising to £18,750 after 12 months' service
· No weekend work
· Use of pool cars
· Driving Experience day's
· Client Rewards
· Excellent on the job training and on-going core skills development
· 20 days' annual leave
· Life assurance
· Child care vouchers
· Access to company pension scheme (After qualifying period)
· Opportunity to work additional overtime (when available)
· Small friendly team
Required Knowledge, Skills, and Abilities
Reference no: 975