Job Description

This position is responsible for booking in of returned goods, service administration and service customer enquiries regarding repair status/pricing/delivery etc.

• Interface with customers and service department. 
• Unpacking and inspection of incoming returned goods.
• Entering into SAP of all service equipment. 
• Dispatching goods to other service centers if required.
• Prepare for dispatch service items to customers. 
• Determine the accuracy of service orders and provide order clean up prior to data entry.
• Interface with customers to ensure that all information is available and accurate, prior to entry. 
• Provide customers with service status and interface with service teams to expedite item.

Required Knowledge, Skills, and Abilities

• Basic education in Mathematics, English and science.
• Administration experience.
• Dealing with customers.
• Mechanical or electrical College course, or similar.
• Knowledge of SAP would be an advantage.
• organizational and communication skills.
• Ability to proficiently use Microsoft Office tools.
• Above average analytical, problem solving and research skills.
• Preferably 1 – 2 years’ experience in the service sector, but not essential.
• Good computer literacy
• Strong interpersonal, organizational and communication skills
• A good aptitude for simple mechanical processes and problem solving