Job Description

• Act as a point of contact for the administration of process agent enquiries and appointments ensuring that they are replied to within the timescales provided by management
• Database management and other tracking tools, as required
• Deal with any process agent related notices or other documentation served at the London office in accordance with internal procedures and controls
• Archiving of process agent documentation as an when required
• Deal and allocate registered post
• Prepare requests for Tax Residency Certificates
• Support the team with ensuring all client documentation is cleared away at the end of the day
• Support the credit control with any debtor management working with the Internal finance team
• Any other duties as reasonably requested
• Support the invoicing within the process agent team
• Provide the senior management team a weekly report detailing budget
• Client billing and debtor management
• Supporting clients via calls, emails and face to face (as appropriate)
• Developing technical knowledge through reading and attendance at in-house training workshops.
• Preparing relevant forms for tax purposes and following up
• Preparing and reviewing client work in accordance with quality and risk management procedures

What's in it for you?

• Private Medical insurance for self only
• 25 days plus public holidays
• Permanent Health Insurance
• Interest-free Season ticket loan – repayable over 12 months
• Eligibility for Group Discretionary Bonus Plan
• Discounted gym memberships
• Lifestyle discounts – travel discounts, cinema tickets, high street vouchers are just some of the discounts you have access to when you shop online or in store
• Free flu vaccination vouchers

Required Knowledge, Skills, and Abilities

• Expertise in all MS office packages (Word, PowerPoint, Excel, Outlook)
• Proven experience in a support role & dealing with external parties
• Proactive in approach
• Willingness to learn and develop yourself is key
• Excellent written and verbal communication skills
• Excellent organizational skills and the ability to work under pressure
• Excellent attention to detail
• Experience in office administration is desired although training will be provided