Job Description

• Liaising with the Technical Sales team throughout the day, both over the phone and via email.
• Taking down orders phoned through by Technical Sales, entering orders onto the system.
• Highlighting any stock issues arising as a result of customer orders to the Technical Buying team.
• Liaison with the Warehouse on problems and helping to resolve these with the Technical Sales team.
• Following up on any stock due in to ensure that all orders are completed and delivered to customers in a timely fashion as per their requirements.
• Keeping warehouse, reps and sales co-ordinators informed of any changes in supplier ETAs
• General administration not covered above, including filing, printing orders, following up emails and routing phone calls.

Required Knowledge, Skills, and Abilities

• Previous administration experience.
• Good IT/system skills; proficient in Word and Excel.
• Well-developed typing and PC skills.
• Good secondary education
• Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.

• Excellent and accurate communication skills – verbal and written.
• Ability to think outside the box.
• The ability to work under pressure, quickly and accurately.
• Self- motivated with desire to achieve and excellent organisation skills.