Job Description

The duties and responsibilities highlighted in this job description are indicative and may vary over
time. Post holders are expected to undertake other duties and responsibilities relevant to the
nature, level and extent of the post. Duties will include, but not be limited to - ·

• Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organization. ·
• Respond to customer enquiries and provide information about our full range of products, services and promotional campaigns. ·
• Ensure that every customer booking or sales enquiry is dealt with through the appropriate procedures. ·
• Ensure that incoming telephone calls are answered in a professional and timely manner. ·
• Manage and protect customer information in accordance with the relevant legislation. ·
• Handle effectively and be accountable for all types of payment transactions. ·
• Work as part of a team to ensure the smooth operation of the facility. ·
• Follow Normal Operating Procedures and Emergency Operating Procedures. ·
• Meet the training and development requirements of the job role. ·
• Working within the job description for a role at this level, demonstrate awareness of when to refer to other appropriate members of staff for guidance and support. ·
• To undertake any other duties commensurate with the post’s level of responsibility.

In addition to the above all staff share responsibility for achieving safe working conditions. The post holder must take care of their own health and safety and that of others, observe applicable safety rules and follow instructions for the safe use of equipment.

Required Knowledge, Skills, and Abilities

• Experience of dealing with routine administration
• Ability to deal with customers and their queries and concerns with tact and sensitivity
• Ability to effectively promote and ‘sell’ the service and Centre
• Friendly and professional with consistently professional customer service skills
• Numerate and literate
• Good general IT skills
• Excellent communication skills
• Ability to work independently and deliver a high quality service
• Ability to operate an electronic booking system
• Operates with integrity
• Team player with a flexible approach to tasks and workload
• Efficient and self-motivated
• Calm under pressure
• Professional, honest and open approach
• Displays commitment to the protection and safeguarding of children and young people
• Values and respects the views and needs of children and young people
• Experience of dealing with sales
• Experience of cash handling, banking and till reconciliation
• Experience of working in a similar environment