Job Description

Responsibilities

*Efficiently and effectively handle queries from customers on chat, email and phone 
*Achieve individual targets and contribute fully to achieving departmental response time targets to queries 
*Troubleshoot problems and provide technical assistance in order to answer customer enquiries 
*Liaise with other areas of the company as well as any relevant third parties through appropriate channels 
*Identify and assist to resolve issues arising from customer contact 
*Provide expert customer support and engage our customers 

What you will bring - essential skills and experience: 

Essential

*Amazing customer service skills / experience! 
*Flexible to the changing demands of a ecommerce environment 
*Fast learner, with the ability to get up to speed with product & systems processes quickly 
*Reliable with excellent time management 

Desirable (but not essential)

*Experience of working in a fast moving contact centre. 
*Experience of dealing with online queries via email, phone or live chat 
*Photographic skills or knowledge of photography 
*Passionate about customer service - you love providing exceptional service to your customers! 
*Sets high standards - for self 
*Work well within a fast paced team environment 
*Good computer literacy and keyboard skills 
*Excellent communicator, with exemplary written and spoken English 
*Good grasp of internet technologies 
*The ability to work quickly and accurately

Required Knowledge, Skills, and Abilities