Job Description

The role will be able to demonstrate they have lead a team to provide excellent service that exceeds our customer’s expectations, can maximize revenue opportunities, can maintain standards and deliver a level of high performance consistency.
Key responsibilities:

• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
• Communication with all other departments is crucial.
• Actively promote guest relations and sales
• Co-ordinate and carry out training and development of new and existing staff
• Ensure High standards kept in department
• Prepare staff rotas and timesheets when required
• Checking in and out
• Ensure high levels of occupancy, room revenue and total revenue
• You will be required to handle guest queries, regarding reception and the hotel as a whole, through regular Duty Management.

Required Knowledge, Skills, and Abilities

We’re looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions, has a desire to provide exceptional customer service and is able to motive and lead a high-performance team. Supervisory experience within a similar role would be essential. In return, we will give you a competitive salary and benefits package, and opportunities to learn new skills and grow your career.