Job Description

You will have an opportunity to develop your skillset including customer service and sales within an established engineering business environment.

• Reviewing post sales reports and identifying end user clients suitable for communication to sell service contracts
• Working with the Senior Service Coordinator to produce client invoices and issue new service contracts raised
• Managing the planning, scheduling, allocation and communication of work duties for our Service Engineers;
• Communication with the Service Engineers to notify them of their job allocation and acting as point of contact for the Engineers when they are working on site;
• Raise and send purchase orders to buy stock as required;
• Preparation and dispatch to clients of Installation and Operating Guidelines;
• Maintain management system records for coordination of sales of service maintenance contracts;
• Filing and organization of Service Department emails, quotes, and engineers photos, engineer’s documents, scanning paperwork when required;
• Drafting, sending, checking and chasing of Commissioning Checklists, and Risk Assessment and Methods Statements;
• Reactive support for clients as and when required, including handling client complaints;
• Taking client payments as and when required;
• Opening company accounts for clients and sending client letters confirming their new account details;
• Assist in the preparation of data for management reports;
• Liaise with production/warehouse staff regarding preparation of products prior to installation on site;
• Occasional visits to client sites;
• Occasional transport of stock in company vehicle, as and when required and which may require lifting of heavy items;

Required Knowledge, Skills, and Abilities

• Scheduling/Planning
• Competent business administration skills;
• Ability to collate and comprehend technical and product information
• Computer literate; thorough working knowledge of MS Office, with use of database systems a strong advantage;
• Competent business administration skills;
• Educated to a high standard;
• Excellent communication skills (written and verbal);
• Strong interpersonal skills.
• Experience in the pumped drainage industry or related service industry;
• Ability to work under pressure;