Customer Service Advisor
Full Time
Job Description
- Create and run reports on inventory to actively manage levels and turns.
- Ability to manage defined special stock types and inform the associated internal customer base of timelines and availability.
- Assess stock allocations, reservations, lot and batch management with our supplying sites.
- Raising purchase orders on the relevant intercompany brands in a timely manner.
- Taking receipt of products and allocating stock to sales orders efficiently.
- Creating stock items on the inventory system.
- Maintain product files on the inventory system including pricing.
- Maintain up to date stock levels to meet the target same day delivery goals.
- Actioning customer stock returns in a timely manner, to make the process efficient to gain a resolution for the customer’s transactions.
- Providing exceptional customer service to key internal and external departments.
- Additional departmental reports and administration as required.
Required Knowledge, Skills, and Abilities
- GCSE or equivalent education passes in Math and English.
- Accurate and fast data entry skills.
- Strong IT skills including Outlook, Excel and Word.
- Experience of using Dynamics 365, Sage or similar ERP systems would be beneficial.
- Previous experience working in a supply chain environment would be an advantage.
- Excellent attention to detail and analytical mindset.
- Ability to manipulate data to allow visualization of trends and large data sets.
- Highly organized.
- Strong interpersonal interaction skills.
- Excellent written and verbal communication skills.
- Ability to remain calm under pressure.
- Feel comfortable working in a fast-paced environment.
- Experience of a customer focused environment and able to manage customer expectations.
- Able to prioritize a varied workload.
- Adaptable and open to change.
- Positive and “can do” attitude.
- Team worker with the ability to take own initiative and work independently.
Reference no: 97765