Job Description

• Pre-debt monitoring and chasing. Ensuring that invoices raised are accurate and that there is no reason for non-payment on the due date.
• Working closely with sites to ensure that credit policies are followed.
• Support sponsors debt process by owning a portfolio of sponsors and working to secure payment across the portfolio.
• Overdue debt chasing by phone and email. This includes the writing, sending and monitoring of debt chasing letters in line with the company Credit process and policy.
• Preparation of statements, client status reports and all relevant information as required.
• General communication with customers via telephone, email and letter for the purpose of resolving issues and closing debt related queries.
• Negotiating re-payment plans, where appropriate.
• Developing payment history analysis and reporting to provide clarity on the current and forecast position of the debt ledger as well as proactively sharing ideas on future improvement recommendations.
• Working closely with both internal and external customers to ensure cash flow is optimized, whilst maintaining our high level of Customer Service.
• Monitoring reports and apply interest payments for late payment and/or late payment fees.
• Liaising with third party debt collection agencies where necessary and ensure we provide accurate and timely information whilst adhering to our compliance policies.

Required Knowledge, Skills, and Abilities

Candidates that apply should have previous Credit Control or Collections experience. You must be a strong communicator, both verbally and written, good at building relationships internally and externally, possess good attention to detail, with the ability to solve problems. Good systems skills are useful.