Job Description

We’re looking for individuals aspiring to develop themselves as part of this growing team as we progress on our journey to creating a top finance team. Our aim is to build a best in class finance team. To take pride in working together to provide and efficient and accurate service. The team operates in a dynamic, fast-paced environment, functioning as a proactive business partner and assisting the business leaders with their accounting and compliance responsibilities. We are a profitable and growing mid-sized company that offers translation and localization technology and services.

Your key responsibilitie

• Maximize cash collection through the effective collection of debts in line with contracted terms
• Interact well with customers and internal teams to resolve issues in a timely manner
• Ensure compliance with financial policies and procedures
• Accurate billing and payment handling in multiple currencies
• Maintain records of credit control activity by customer and track debt collection though to the conclusion assisted by our credit management tool
• Deal with a high volume of emails/calls, both incoming and outgoing, in a timely manner
• Liaise with operational management to reduce the likelihood of payment delays and resolve outstanding queries
• Reviewing overdue balances and carrying out corrective actions as needed
• Raise payment queries with customer if necessary
• Handle and resolve complaints in a professional and timely manner, escalating to Management when appropriate
• Refer difficult debts to external collection agencies
• Maintain and update the customer notes function, clearly identifying actions and responsibilities that lead to the efficient and timely collection of the debt
• Participate in regular debt review meetings with key managers to ensure they are aware of debt issues and active in supporting the resolution and collection of funds
• Working with the finance team provide cash forecasts based on future invoicing and cash collection

Required Knowledge, Skills, and Abilities

• Experience of high volume / low value invoicing in an international environment
• Strong knowledge of billing and collections procedures
• Commitment to excellent and considerate customer service
• Organized and results orientated
• To be a team player
• Efficient and accurate in the processing of information
• Ability to work under pressure and to strict deadlines
• Excellent written and verbal communication abilities
• Proficient use of excel and outlook
• Previous experience using Microsoft Great Plains and Onguard CM3 are preferable but not essential