Job Description

The role supports our business’ aim to improve our bad debt exposure as well as our operational efficiency and cost to serve.You will get the opportunity to work as part of a team to achieve collection targets and to put forward ideas and suggestions to address operational ideas and improve processes.

• Making outbound / inbound contact with customers via a number of communication channels
• Performing account, billing and payment reviews with a view to collect or corrective activity
• Resolving queries, ensuring they are managed efficiently within SLA’s to obtain payment from a customer
• Working with customers to reduce debt in a timely manner to meet agreed targets.
• Identifying root cause and business improvement drivers
• Liaising with other business areas for resolution and collections support

What’s in it for you?

• Salary Exchange Pension scheme
• Hybrid working where appropriate
• Company maternity /adoption pay – 26 weeks full pay, followed by 13 weeks’ statutory pay for eligible employees.
• 25 days holiday plus Bank Holidays (increases to 26 days after two years’ service) + Holiday purchase scheme
• Exclusive Retail Discounts (from nearly 900 retailers)
• Companywide bonus scheme

Required Knowledge, Skills, and Abilities

• Have experience of B2B debt collection techniques
• Have commercial Utility (Gas/Electricity) experience (desirable)
• Good attention to detail and problem solving skills
• Be experienced in speaking to customers and having an assertive conversation regarding arrears on their account
• The ability to make decisions and cope well under pressure
• Self-motivated and can work unsupervised
• Experience of managing high volume collections.
• Excellent negotiation and communication skills