Job Description

With experience in a junior management role already under your belt, this is an opportunity to take your career to the next level.  You will be responsible for the customer experience, for maximising profit and minimising loss, and will ensure your store colleagues are clear on their sales targets and delivering Customer First behaviours at all times.

Colleagues and customers are at the heart of this role. You’ll encourage, praise and celebrate success with your team, and create an environment where both colleagues and customers feel valued, building trust and loyalty. A keen operator, you’ll also have a strong sense of what our competitors are doing and will have a passion to win through consistent excellence in delivery. You will be a visible and central presence on our sales floor, leading by example.

Day to day you will ensure effective planning in store deployment, operational and commercial changes, and stock protocols. You’ll support the recruitment, development and management of our store colleagues, and will drive great engagement with your team. Creating a culture of customer excellence, you’ll ensure that effective targets are set and delivered, with customer satisfaction a priority.  Operational compliance will ensure that standards are met and our customers and teams are protected.

Required Knowledge, Skills, and Abilities

Experience in a junior management role, ideally in a retail sales environment
Experience of managing colleagues and one to one coaching
Experience of meeting compliance standards across health and safety and retail operational standards
Experience of labour force scheduling, and associated time management skills
Experience of delivering coaching/training in the moment to ensure that customers have a great experience
A track record of success in delivering against sales targets, including attachment sales
Evidence of delivering against customer metrics
Evidence of commercial acumen and an appreciation of current operating environment
Excellent communication skills, verbally and in writing
IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house system