Job Description

Friendly and confident customer service over the phone, being the UK’s largest friendly society, we handle more than 18,000 calls per day. This means you will take lots of calls in a confident and friendly manner. With our comprehensive training programme you will be fully supported and will gain the knowledge needed to provide excellent customer service.

Your role will be 100% phone based and will include taking inbound calls from customers at every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with policy amendments, providing quotations and processing new policies. Meaning that every day will be varied and challenging.

Required Knowledge, Skills, and Abilities