Job Description

You will be allocated your own customers, with a focus on actively telephoning customers to gain payment and liaising internally to resolve any queries. However, on a daily basis it is all about teamwork; you would pick up incoming calls and take relevant action to process those queries as they are received supporting our aim for a one-touch customer experience.

We offer the opportunity for Hybrid working (3 days in the office, 2 at home) or you can work 5 days at our office.

WHAT’S IN IT FOR YOU?

• An open, fun and inclusive culture - and the opportunity to work with some awesome people!
• Full onboarding and support to be successful in your role
• Development opportunities with 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more …
• Company pension contribution at 6%
• Life insurance at 4 x annual salary
• Company Sick pay
• Employee Referral Scheme
• Service Awards - long service and recognition of achievements
• Community Impact: Volunteering and fundraising activities
• Employee Assistance Program (EAP), health insurance and other wellness initiatives
• Access to discounted retailers and healthcare benefits
• 23 days annual leave increasing to 25 days

Required Knowledge, Skills, and Abilities

• 2 plus years of Credit Control or debt recovery experience in a fast-paced industry
• Ability to reconcile complex accounts, persevering until a query is resolved
• Confident in handling potentially difficult situations and conversations and able to make the right decision for the best outcome
• IT literate: competent user of MS Office including working knowledge of Excel and ability to learn new software packages
• Excellent communicator; able to build rapport with customers & colleagues
• Ability to work under pressure and to meet deadlines whilst maintaining accuracy