Job Description

This is an exciting opportunity for someone who is looking for a role where you can take ownership, implement efficiencies and drive change in a working environment of continuous improvement, offering an excellent customer experience at all times.

Duties:

• Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolution
• Meet or exceed aging, call and DSO targets
• Regular and proactive contact by telephone, letter, and e-mail
• Use Excel daily to generate statements and reports
• Drive relationships with internal and external stakeholders
• Analyze and prepare data for regular conference calls and the occasional customer meeting
• Prepare for and present to senior management at weekly debt meetings
• Work with our Technical Leads on reconciling complex customer accounts
• Any other duties as defined by management

What do you get in return?

• Enhanced annual leave options
• Fresh fruit delivered Monday – Thursday
• Pension Scheme auto-enrolment
• Private Medical Insurance
• Life insurance 4 times your annual salary from first day of employment
• Childcare vouchers
• Eye care scheme

Required Knowledge, Skills, and Abilities

• Ideally over 4 years’ experience in credit control
• Previous experience working in a target driven environment
• Confident in proposing changes and improvements to existing procedures
• Previous experience working with difficult situations on the telephone
• A high degree of numeracy and literacy
• Be able to priorities workload efficiently
• Excellent communication skills
• Thrives in a high pressured and supportive team environment
• Can do and proactive attitude
• Excellent knowledge of Microsoft Word, Microsoft Excel (including VLOOKUP’s)
• Knowledge of either the gas or electricity industry desirable but not essential
• Able to demonstrate commitment to equal opportunities through their previous work experiences