Job Description

The role will be mainly processing and maintenance processes for specified accounts. Internal working relationships Customer Operations colleagues, Accounts, Training, Support, SM’s and CSM’s
Key Responsibilities

• Main point of contact for the sales team for all orders and related questions/queries
• Renewal quote generation
• Input all customers orders to meet business, project, and customer deadlines
• Ensure accurate back-to-back purchase orders are recorded on each sale, where applicable
• Assist account payable with resolving supplier related queries
• Work across the whole organization to ensure that information about order progress is communicated effectively
• Respond quickly and accurately to customer and internal enquiries

Behavioral Competencies

• Flexibility
• Thoroughness
• Teamwork
• Concern for excellence
• Customer orientation
• Planned and Organized

Required Knowledge, Skills, and Abilities

• Working both in an office-based and home-base customer facing team
• Order processing and sales invoicing
• Understanding of customer service principles and working practices
• Previous use of Microsoft Dynamics CRM and Ax would be advantageous
• Previous use of Microsoft Outlook, Excel and Word would also be a benefit
• Excellent Customer Service skills
• Excellent communication skills
• Good Organizational skills
• Attention to detail
• Mathematically competent
• Clear commercial awareness