Job Description

• To provide day to day patient administration support within designated areas as required ensuring that daily tasks are completed to a high level of service both to internal and external customers of all payor types
• To provide further administration cover as required across the hospital including but not limited to Reception and Admissions
• To have responsibility for ensuring that the administration processes for providing consultants and staff with all relevant correspondence is delivered effectively and in a timely manner
• To maintain a comprehensive knowledge and understanding of the services provided by the hospital and be able to liaise with consultants, finance, clinical, teams, secretaries and hospital teams as required
• To ensure support is provided as required in administration duties that will ensure the management, delivery and billing of patient pathways pre and post consultation, by providing effective record keeping to ensure all patients are administered without delay and processed correctly.
• To support an effective booking process in SAP/ Hospital Management System to process the completion of patient pathway including referral, referral management, waiting list management, clinic amendments
• Undertake daily task lists for any administration department
• Attend regular departmental meetings and keep up to date on all hospital matters relating to patient administration.
• Comply with hospital policies and procedures.
• Comply with the hospital uniform policy.
• Project a professional image, with concern for accuracy, confidentiality and customer-focused service.
• Carry out other duties commensurate with the post and within post holder's capabilities.

Benefits

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Private medical insurance
• Life assurance

Required Knowledge, Skills, and Abilities

• Previous relevant experience in an Administrative support role
• Experience of working independently and on own initiative working with deadlines team
• Working customer facing
• Windows MS office suites Inc. Database/Excel
• Accurate keyboard skills/PC literate
• Verbal and written skills
• Telephony skills