Job Description

The purpose of this role is to be responsible for providing effective administrative and organizational processes with the Office Manager within the Academy and assisting with the planning and development of support services

• Dealing with complex reception and visitor queries. When required, answer routine telephone and face to face enquiries, sign in visitors and undertake general reception duties.
• Contribute to the planning, development and organization of support service systems, procedures and policies.
• Support in the supervision, training and development of administrative staff.
• Undertaking administrative duties related to the post such as production of letters, reports and other documents as requested using relevant ICT packages such as spreadsheets, databases, Word, internet
• Assist in the input and production of data and information for the Academy using appropriate ICT packages and databases including production of reports
• Maintaining manual and computerized records/returns/management information systems
• Alerting line manager to any concerns through monthly monitoring systems
• Act as the first point of contact for prospective families by providing a warm and welcoming personalized service
• Conduct school tours in English and provide information to prospective parents
• Provide administrative support including general communications, managing multiple office calendars, scheduling meetings, managing logistical details, reporting data, organizing admissions assessments and all aspects of enrolment and re-enrolment, maintaining positive professional relationships with all departments in the College
• Track and respond to enquiries, extensive and on-going phone, email, and in-person communication
• Ensure accuracy of the database management system
• Support event management and attend on and off campus admission events for prospective and current families
• Maintaining stock and supplies, cataloguing and distributing as required or as directed
• Attending relevant meetings as required and take notes if requested
• Responsible for the Health and Safety, security and welfare of self and colleagues in accordance with company’s policies and procedures, reporting all concerns to an appropriate person.

Required Knowledge, Skills, and Abilities

• Show energy, enthusiasm and passion for what you do
• Demand the highest quality in all that you do, and in the work of your team
• Willing to champion new ideas and think beyond the status quo
• Show an ability to think creatively and ‘outside of the box’ in your area of expertise, continually seeking improvements in what you do to make the organization better
• Be open to new ideas and change where it will have a positive impact on the organization
• Commitment to self-development, and developing your wider Team
• Ability to self-reflect on yourself, your performance, and to think about how this could be improved further
• Ability to encourage ideas from others in order to improve the organization and build your team’s confidence
• Take responsibility and ownership for your area of work
• Have difficult conversations or deliver difficult messages if that’s what’s required to do the right thing by our pupils
• Be transparent and open
• Be resilient and trustworthy
• Stand firm and stay true to our mission