Job Description

The team provides a dedicated support service both to our end user customers and all internal stakeholders, managing specific operational and finance processes including but not limited to; cash allocations, banking, management of company & customer suspense accounts, settlements, refund.

What will your responsibilities be?

• Effectively manage the cash allocation of customer payments, and movement of monies in accordance with guidelines and processes.
• To take ownership of both General, and, Agreement Suspense balances, ensuring that monies are allocated / refunded / processed in a timely manner in line with clear KPIs.
• Maximize upon revenue opportunities for SFS through correct and accurate identification monies paid to and held by the business.
• To support Service Delivery and Business-Processing by actioning all back-office functions including, setting up of Direct Debits, settlement requests, restructures of agreements, intercompany money transfers, banking, and resolving all query payments ensuring compliance with all associated controls and processes.
• Manage the Operations Support e-mail inbox ensuring all queries are turned around within the given SLA timings.
• Support the Operations Manager where appropriate with process improvement and process efficiencies.

Required Knowledge, Skills, and Abilities

• Knowledge and experience of working with suspense accounts, direct debits, standing orders and allocating payments, processing cheques
• Excellent communication skills
• Creates opportunities to exceed customer expectations, deepens rapport by maintaining close business relationships
• Being a team player and collaborating to meet KPIs / SLAs
• Methodical approach to work and ability to multi-task and work to deadlines
• IT skills including working knowledge of Microsoft Word and Excel, and Outlook