Job Description

You will deliver excellent customer service via email, web chat and telephone to create accounts, ensuring accuracy and completion of details through contacting customer for outstanding documents, information and payments, and adhering to GDPR at all times. To be successful in this role you will be a reliable team player and respond to our customer and dealer enquiries, using your problem-solving skills in taking these through to resolution and providing an excellent customer experience.

Your responsibilities will include:

• Handling customer and dealer enquiries/complaints via email, web chat and telephone, taking ownership through to resolution
• Providing 1st line technical support for our Dealer Network
• Account creation and auto-commissioning
• Outbound calling to chase outstanding documentation/information/payment
• Processing of subscription, unit sales and renewal payments
• Supporting Regional Business Managers and the Dealer Network
• General administrative duties
• Be proactive in meeting team and individual targets

WHAT’S IN IT FOR YOU?

• Full onboarding and support to be successful in your role
• Development opportunities with 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more …
• Company pension contribution at 6%, Life insurance at 4 x annual salary, Company Sick pay
• Generous Employee Referral Programme
• Service Awards - long service and recognition of achievements
• 23 days annual leave increasing to 25 days

Required Knowledge, Skills, and Abilities

• Intermediate computer skills – MS Office with the ability to learn new software packages
• A passion for excellent customer service
• At least 1 year customer service in a call Centre environment
• Willingness to take ownership and work effectively in an autonomous environment, be held accountable and achieve a good outcome for all stakeholders
• Good planning and organizational skills with ability to work in a systematic, methodical manner
• An excellent telephone manner and the skill to actively listen and use your excellent communication skills both verbal and written with Customers, Dealers and colleagues at all levels
• Ability to multi-task, and be adaptable to change and changing priorities
• Attention to detail and accuracy in literacy and numeracy
• Work with team collaboratively to problem solve and deliver results
• Previous experience in processing orders would be ideal preferably with a technical or provisioning background, but not essential