Job Description

You will be responsible for handling all incoming cheques, faster payments, undertaking all investigation necessary to ensure allocation of payment to client / customer ledgers on the day of receipt in accordance with company policy and SLAs.

Key Accountabilities:

• The allocation of receipts to invoices within client/customer accounts in accordance with deadlines and company policy.
• Liaison with clients, customers or internal staff as required to promptly resolve queries and errors in line with agreed policy and the SLA.
• Reconcile complex receipts liaising with Operations, the customer and the client as required.
• Ensure the accuracy of computer input which creates accounting transactions.
• As part of the team share knowledge & expertise to assist in the development of that team.
• Complete ledger corrections as requested by various internal or external stakeholders.
• Investigate and trace back the origins or a piece of cash and ensure that it ends up exactly where it was initially intended. These can be complex cash queries that need a lot of time and consideration.
• Refund cash and forward on to clients who no longer use our factoring facility.

Required Knowledge, Skills, and Abilities

• Team Working
• Making Good Decisions
• Delivering Business Results
• Using Information Effectively
• Self-Motivation
• Planning & Control
• Attention to Detail