Job Description

This is a part time, 6 month fixed term contract role working 20 hours per week, with shifts in the mornings Monday to Friday, 8am until 12pm. We will also require flexibility to cover extra shifts as and when required on our Reception desk.

The main responsibilities of the role would include:

• Responsible for the debt position within the practice, following the debt recovery protocol and proactively taking action to ensure the debt position is fully controlled.
• Being the point of contact for clients who have queries regarding their invoices or debt and communicating efficiently with clients via all methods – telephone, in person and email.
• Run weekly reports to determine our Pet Club subscription cancellations/reinstatements for the site, calculating shortfalls where due and contacting clients to collect this.
• Ensure accurate completion of all Practice administrative tasks including the processing of payments and monies, the maintenance of clients' records and cash reconciliation.
• Ability to cover reception where needed due to annual leave or sickness.
• Reception duties include client interactions, booking appointments, taking client calls etc.
• Understand and support the Practice Management team in the implementation of the current Healthy and Safety and regulations, supporting both compliance and training.
• Provide a safe and secure environment for all employees and customers through the maintenance of Practice premises.
• Undertaking and maintaining effective administration processes, protocols and procedures in line with requirements and those of any applicable statutory or regulatory agency.
• Ensuring, understanding and actively promoting Company led initiatives.
• Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner.
• Daily miscellaneous administration tasks / emails.

In return, you will receive (pro rata):

• 6 weeks leave a year (5 weeks plus bank holidays/equivalent) rising to 7.6 weeks leave a year after first 5 years of service (1 extra day per annum based on service)
• Industry leading enhanced Maternity, Paternity and Adoption Leave pay offering 10 weeks full and 10 weeks half pay!
• Pension
• Staff discount scheme on Veterinary bills and products

Required Knowledge, Skills, and Abilities

You will be customer focused with the ability to manage and priorities multiple tasks. Good IT skills, high attention to detail and a confident telephone manner are required. We are looking for a strong team player who is also confident working independently, who is able to provide a professional and efficient administration service to our clients, with a first class standard of customer care.

• Strong team player who is also confident working independently.
• Computer skills including Microsoft, Excel and Power Point.
• Strong organizational and administration skills and attention to detail.
• Strong customer service orientation and excellent communication skills.
• Confident telephone manner.