Job Description

The main focus of activity relates to the administration of partner operational activities, partner staff approval procedures, and the maintenance of the formal repository of definitive documentation relating to each partnership and academic programme. You will be able to demonstrate excellent interpersonal and communication skills and be required to be proactive and flexible in delivering support to internal and external stakeholders and be able to operate under pressure.

The focus of activity relates to the administration of partner operational activities, partner staff approval procedures, partner communications, and the maintenance of the formal repository of definitive documentation relating to each partnership and academic programme and the partner register. The post holder will be required to be proactive and flexible in delivering support to internal and external stakeholders and be able to operate under pressure.

Main Duties & Responsibilities:

To coordinate and deliver on allocated tasks and/or quality assurance processes. Areas from which tasks may be allocated include:

• Monitoring publication of information on internal and external webpages
• Processing and recording Partner staff approvals
• Maintaining team calendars, task lists and operations planning
• Liaison with Schools and directorates e.g. providing guidance on production of template Operations Manuals and Programme Handbooks
• Advising Partners of deadlines for submission of formal documentation e.g. Course Delivery Schedules and Partner Programme Calendars
• Maintenance of definitive trackers and extraction of data for all stakeholders
• Maintenance of formal repository of partnership documentation e.g. Agreements
• Committee servicing e.g. Team Meetings, Operations Boards, Strategic Boards

To support partnership-related administrative processes, and be involved in planning for such activities.

To maintain the accuracy and integrity of data held on University systems including regular checking of data in liaison with Student Records and Data team.

To provide a professional and consistent service to internal and external stakeholders.

To assist with partnership review events as required.

To assist in the collection and provision of data as required.

What we offer?

• A generous holiday entitlement (30 days per annum, plus bank holidays & a set amount of closure days between Christmas and New Year, these days are determined and agreed on a yearly basis and are dependent on when Christmas and New Year falls each year.)
• Training & development support opportunities
• Contributory pension scheme (defined benefits scheme)
• Discounted gym membership to the on-site gym
• A range of staff discounts with major retailers.

Required Knowledge, Skills, and Abilities

• Good general education
• Good general administrative experience
• Experience of working with computer database systems
• Evidence of supporting staff
• Experience of working in a customer service environment
• Experience of working in Higher Education
• Awareness of data protection, freedom of information and consumer rights legislation
• Ability to work as part of a team
• Good interpersonal and communication skills
• Excellent IT skills (i.e. able to use MS Office application)
• Ability to priorities tasks and work flexibly on own initiative and to tight deadlines
• Good organizational skills
• Ability to deal with problems and enquiries professionally