Job Description

The main goal of this role is to provide a high level of administration and telephone liaison to the customer ensuring that all account information is accurate, and any queries are dealt with efficiently.

• Provide administrative support for fire service contracts
• Liaise with customers to book service visits for engineers
• Order equipment for service calls
• Ensure the customer database is up to date
• Priorities and process orders
• Raise supplier and subcontract orders
• Liaise efficiently with the customers, engineers, operational and sales team
• Take ownership of customer queries and disputes in a timely manner and escalate if required

Benefits

• Hybrid working with a mix of office / home working
• 25 days holidays plus bank holidays, plus option to purchase additional days
• Company pension scheme
• Employee scholarship scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources

Required Knowledge, Skills, and Abilities

• Possess previous administration or customer service experience, ideally from a service / engineering background
• Have exceptional customer service skills
• Be experienced in working with customer disputes
• Have a high level of IT literacy, especially Microsoft Word and Excel
• Be proactive and have the ability to pick new things up quickly