Job Description

• Act as personal assistant to the Clinical Director and Senior Management Team
• Line manage and supervise the administration team and dental referral bureau
• Monitor and manage performance data, including staff training data, collating pdrs and appraisal paperwork, data quality monitoring, data analysis, information governance and security across the service
• Be responsible for the accurate recording of sickness, annual leave, training, additional hours worked, expenses and workforce management system
• Maintain records of staff training, including bursary compliance, honorary contracts and appraisal completion and to organize room bookings for meetings, staff study days etc.
• Collate and communicate complex and sensitive information with internal staff and external organizations
• Lead on specific areas of service improvement and development as agreed with the Clinical Director/Senior Management Team
• To line manage and supervise the administration team and dental referral bureau;
• To manage an administrative team providing a high-quality customer service response to patients, careers, referrers both internally and externally;
• To monitor and manage performance data, including staff training data, collating PDRs and appraisal paperwork, data quality monitoring, data analysis, information governance and security across the service;
• To be responsible for the accurate recording of sickness, annual leave, training, additional hours worked, expenses and workforce management system;
• To maintain records of staff training, including bursary compliance, honorary contracts and appraisal completion and to organize room bookings for meetings, staff study days etc.;
• To collate and communicate complex and sensitive information with internal staff and external organizations;
• To act as personal assistant to the Clinical Director and Senior Management Team;
• To lead on specific areas of service improvement and development as agreed with the Clinical Director/Senior Management Team;
• To work on own initiative and act professionally and appropriately at all times.

Required Knowledge, Skills, and Abilities