Administrator
Full Time
Job Description
- Effectively manage the cash allocation of customer payments, and movement of monies in accordance with guidelines and processes.
- To take ownership of both General, and, Agreement Suspense balances, ensuring that monies are allocated / refunded / processed in a timely manner in line with clear KPIs.
- Maximise upon revenue opportunities for SFS through correct and accurate identification monies paid to and held by the business.
- To support Service Delivery and Business-Processing by actioning all back-office functions including, setting up of Direct Debits, settlement requests, restructures of agreements, intercompany money transfers, banking, and resolving all query payments ensuring compliance with all associated controls and processes.
- Manage the Operations Support e-mail inbox ensuring all queries are turned around within the given SLA timings.
- Support the Operations Manager where appropriate with process improvement and process efficiencies.
Required Knowledge, Skills, and Abilities
- Knowledge and experience of working with suspense accounts, direct debits, standing orders and allocating payments, processing cheques
- Excellent communication skills
- Creates opportunities to exceed customer expectations, deepens rapport by maintaining close business relationships
- Being a team player and collaborating to meet KPIs / SLAs
- Methodical approach to work and ability to multi-task and work to deadlines
- IT skills including working knowledge of Microsoft Word and Excel, and Outlook
Reference no: 98586