Job Description

• Handling customer and dealer enquiries/complaints via email, webchat and telephone, taking ownership through to resolution
• Providing 1st line technical support for our Dealer Network
• Account creation and auto-commissioning
• Outbound calling to chase outstanding documentation/information/payment
• Processing of subscription, unit sales and renewal payments
• Supporting Regional Business Managers and the Dealer Network
• General administrative duties
• Be proactive in meeting team and individual targets

Required Knowledge, Skills, and Abilities

We are looking for someone who can demonstrate:

• Intermediate computer skills – MS Office with the ability to learn new software packages
• A passion for excellent customer service
• At least 1 year customer service in a call centre environment
• Willingness to take ownership and work effectively in an autonomous environment, be held accountable and achieve a good outcome for all stakeholders

In addition:

• Good planning and organisational skills with ability to work in a systematic, methodical manner
• An excellent telephone manner and the skill to actively listen and use your excellent communication skills both verbal and written with Customers, Dealers and colleagues at all levels
• Ability to multi-task, and be adaptable to change and changing priorities
• Attention to detail and accuracy in literacy and numeracy
• Work with team collaboratively to problem solve and deliver results

Desirable:

• Previous experience in processing orders would be ideal preferably with a technical or provisioning background, but not essential