Job Description
We are responsible for assisting both consultants and secretaries in liaising with our staff for the admission and pre-assessing of patients prior to their surgery/procedure. This team also takes inbound calls via the switchboard for any queries. It is paramount that we ensure patients are relaxed and feel comfortable with our services from the minute we first make contact. The admissions office is a small busy team that is responsible for inputting of all inpatient bookings for various departments including main Operating Theatres, Endoscopic and Outpatient Suites, Cardiology and Radiology departments.
We are also responsible for arranging pre-assessments prior to surgery and confirming authorisation for insured patients and are about to take on responsibility for payments for self-pay patients. We are in constant communication with Theatres and Endoscopy Suite on a daily basis to ensure operating times are efficiently booked managed to maximize the capacity in both areas, and to inform of any changes and additions should they arise.
Shifts: Admissions office is open between 08:00 – 17:00 Monday to Friday. Shifts are 37.5hrs per week.
We offer continuous professional development and a competitive salary and benefits package.
Required Knowledge, Skills, and Abilities
You will be dealing with patients at a stressful time so patience, sympathy and a caring approaching are essential to the role. You will also be required to have good customer services experience, preferably in an administration role and be used to working with IT systems. The role involves handling a lot of sensitive data and liaising with customers at a stressful time, so patience sympathy and an eye for detail are paramount to the role. You will also be required to have good administrative background experience and be used to working with IT systems. Experience in PIMS would be a definite advantage.
Most importantly you will have the ability to communicate verbally and in writing with a wide range of people at various levels and able to demonstrate this through previous experience.
Reference no: 98653