Job Description
To collect any outstanding charges from tenants
Provision of accurate arrears reports
Provide arrears statistics
Ensure a high level of collection rates
Chase tenants by telephone, fax, email or letter to recover outstanding sums
Achievement of client collection statistics targets
Have regular meetings with portfolio managers providing comments on arrears
Update tenant contacts on system
Liaise with treasury team over allocation of funds
Assist treasury team to ensure unallocated cash kept to a minimum
Prepare monthly and quarterly reports for both internal and external clients as required
Ensure that any management agreement targets are met
Instruct Enforcement Agents
Instruct solicitors
Reconciliation of tenant accounts and resolving tenant queries
Work within the best practice guidelines to ensure a common and consistent approach is used across the company
Any other duties necessary to assist with the running of the various portfolios within the team.
Required Knowledge, Skills, and Abilities
Desired skills and experience for this job
Knowledge/experience of basic accounting
Knowledge of Service Charges, which are applied to properties, is an advantage
Minimum GCSE Level education including Maths and English
Good Excel skills, to pivot table, VLookup level advantageous
Good interpersonal skills
Ability to work under pressure
Good communication skills
Ability to set own priorities
Organised and able to work to detail and to deadlines
Reference no: 98744