Job Description

• Helping with the growth and success of the Support Services business unit
• Assisting the external Sales Specialists in the day-to-day role of quoting new business, working on renewals, and owning and managing run rate/renewal opportunities
• Responsible for quote creation and renewal quotes, using Manufacturer and suppliers' online portals
• Deal with customer inquiries while working alongside different departments within the business.
• Order creation
• Contract management and renewals
• Ownership of the process from the point of quote creation through to live operational support
• Ownership of our Onboarding process for Solutions Hub
• Communicate and co-ordinate key deliverables across the Sales, Service Delivery, Purchasing, and Operations team for end-to-end delivery of new contracts and renewals
• Own and update all Service documentation on Softcat's internal systems. Communicate changes in a clear and compelling manner

Benefits

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working –2-3 days in the office and 2-3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Required Knowledge, Skills, and Abilities

• Exceptional communication and interpersonal skills
• Able to multi-task and priorities requirements, whilst maintaining a focus on quality work
• Comfortable supporting a wider team
• Excellent customer service skills