Job Description

A new permanent opportunity has arisen in their business for a Sales Support Administrator.

Reporting into the Team Leader, you will be responsible for:

• Tracking orders and investigating shipping delays from suppliers or for customers.
• Confidently answering customer queries via phone, email or via an ecommerce platform.
• Processing customer orders, refunds and returns.
• Referring complex cases to the Account Manager.
• Preparing quotes for customers and processing order requests.
• Ordering stock from suppliers and helping with forecasting needs for each account.
• Booking on shipments for international deliveries and creating commercial invoices.

Candidates that apply should ideally have some previous Sales/Project Support experience, in an Administrative capacity. You must be proactive, organized, able to priorities, have good attention to detail and be comfortable liaising with customers on the phone.

Required Knowledge, Skills, and Abilities