Accountable to the Digital Operations Team leader for the co-ordination and support of the Digital operations team within Operations and network as required.
To provide outstanding support through visibility, effective time organization and, ensuring our operations department is fully supported to deliver a smooth operation throughout network.
Writing and updating training material, tutorials, and procedural documentation as required.
Perform ad hoc user acceptance testing as and when required.
Maintain Company iPad hardware and app feedback log.
Provide support and guidance to the Base Management and Crew Training teams to ensure process and procedures are maintained.
Perform Company iPad support via IT Service Desks and Workplace posts.
Conduct device asset management audit on a regular basis to ensure inventory list is up to date.
Conduct ad-hoc audits as and when required.
Support Flight Operations Digital Operations team in day-to-day activities.
Support and engage in team projects to seek continuous improvement.
Administration of operational manuals and associated documentation updates.
Plan, schedule and manage documentation projects.
Required Knowledge, Skills, and Abilities
Experience within a support/administration function role within a large organization and complex environment
Background in operational delivery aligned to strategic goals
Strong stakeholder engagement - able to communicate and influence at all levels both internally and externally
Ability to priorities in an ever changing and fast-paced environment and on own initiative
Resilient and able to work well under pressure and within strict deadlines
Demonstrates the easyJet, ‘one team’ culture, driving out any division or silo mentality
Confident use of IT (Outlook, Excel, Communications tools)
Evidence of process design and improvement
Demonstrable experience of driving performance through delivery of multiple KPIs including employee engagement.
Strong written and communication skills with the ability to work cross functionally.